|
Retail Services Smart800™, Enhanced Routing Engine Smart 800 is our Enhanced Routing Engine for your incoming Toll Free and/or DID services routing requirements. The Smart Engine enables us to design the routing and termination of your incoming calls in the format that best suits your current and changing needs. Enterprises of all kinds utilize our Smart Engine to enable their companies with load balancing, queue management, selective termination, re-route arrangements and many more custom implementations: 1- Time of Day, Day of the Week & Percentage-Based Routing 2- From & To, Nailed-up, Long Queue and Selective Re-routing 3- Available Agents Distribution Despite Physical Location 4- Fixed Code Re-route Based on Cost center and/or Department 5- Queue management and Default Re-route based on Any Criteria 6- Simultaneous Ringing, Find me Follow me & Privacy Screening 7- Tele-Voting and Tele-Surveying based on Individual Criteria 8- Tele-Recording and Tele-Content Delivery 9- Prepaid, Postpaid, Pull to Bridge and Take Back & Transfer Questions? Please contact us at (800) 987-1111 or email us at info@bbcom.com to request a quote. |
|